VelPharm Shipping Policy

Thank you for choosing VelPharm.

We are committed to delivering your order safely and efficiently across Pakistan.

Processing Time

• Orders are processed within 1–2 business days after confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Estimated delivery times:

• Major Cities: 2–4 business days

• Other Areas: 3–7 business days

Delivery times may vary during sales, holidays, or due to unforeseen courier delays.

Shipping Charges

• Free Shipping on orders above PKR 2,999

• A standard shipping fee may apply to orders below the free shipping threshold.

Shipping charges will be displayed during checkout before payment is completed.

Order Tracking

Once your order is dispatched, you will receive a tracking number via email, SMS, or WhatsApp (where applicable) to monitor your shipment.

Delivery Attempts

Our courier partners may attempt delivery multiple times. If delivery cannot be completed due to incorrect information or customer unavailability, the order may be returned to us.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate. VelPharm is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

Damaged or Missing Items

If your order arrives damaged or if any item is missing, please contact us within 48 hours of receiving your package. We will review the issue and provide assistance as quickly as possible.

Service Areas

We currently ship across Pakistan. Availability of delivery services may vary in certain remote locations.

Contact Us

If you have any questions regarding shipping, please contact us:

Website: velpharm.com.pk

Email: support@velpharm.com.pk

Thank you for choosing VelPharm.

Pure Wellness.